H24 ICT operations services (№7194684)

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Publication date

Description

1. Section I
   1. Name and addresses
      European Maritime Safety Agency
      Praça Europa 4
      Lisbon
      1249-206
      Portugal
      E-mail: [email protected]
      Fax: +351 211209218
      
   2. Type of the contracting authority:
      European institution/agency or international organisation
      
   3. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         H24 ICT operations services

         
         Reference number: EMSA/RES/01/2017
         
      2. Main CPV code:
         72000000, 72253000, 72253200
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The objective of this procurement procedure is to establish a single framework contract for procuring H24 ICT operations services for EMSA’s current and future maritime applications, corporate services, and their underlying IT middleware and infrastructures. EMSA datacenters in the scope of this contract are located in Lisbon, Portugal (near Cais do Sodre), and in Madrid, Spain (near Manoteras).

         
         
      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 2 400 000.00 EUR
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72253000, 72253200
         
      3. Place of performance:
         Main site or place of performance:

         The services shall be performed mainly remotely from the contractor’s premises through a VPN connection. Some activities have nevertheless to be performed in EMSA"s premises in Lisbon and Madrid.

         
         
      4. Description of the procurement:
         

         The following services in the areas of service operations, transition, and continuous improvement are in the scope of the contract:

         — Monitoring platform management, operations, development (Nagios based).

         — 24 x 7 Event management,

         — 24x7 Incident management,

         — 24x7 IT Service Continuity management,

         — 24x7 IT Security incident management,

         — Coordination, reporting, support to problem management and continuous improvement.

         Other services:

         — ticketing tool system: configuration and support,

         — extra coverage on night shifts.

         
         
      5. Award criteria:
         Quality criterion - Name: Proposal for the organisation of the initial phase / Weighting: 7,5
         Quality criterion - Name: Enhancing monitoring / Weighting: 10
         Quality criterion - Name: Enhancing operational capabilities / Weighting: 10
         Quality criterion - Name: Transitioning to new technologies and IT models / Weighting: 10
         Quality criterion - Name: Proposal for the organisation of the closure phase / Weighting: 7,5
         Quality criterion - Name: Proposal for setting up a ticketing tool system / Weighting: 5
         Price - Weighting: 50
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Restricted procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         The procurement involves the establishment of a framework agreement
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2017/S 119-238714
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 2018/EMSA/RES/01/2017
      Title:

      H24 ICT operations services

      
      
   2. Award of contract
      1. Date of conclusion of the contract: 2018-03-01
         
      2. Information about tenders:
         Number of tenders received: 4
         The contract has been awarded to a group of economic operators: yes
      3. Name and address of the contractor:
         GMV Solutiones Globales Internet S.A.U.
         Madrid
         Spain
         The contractor is an SME: no
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 2 400 000.00 EUR
         Total value of the contract/lot: 2 400 000.00 EUR
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      
   2. Procedures for review
      1. Review body
         General Court of the European Union
         rue du Fort Niedergrünewald
         Luxembourg
         L-2925
         Luxembourg
         E-mail: [email protected]
         Fax: +352 433766
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         
         
   3. Date of dispatch of this notice
      2018-03-23